FREQUENTLY ASKED QUESTIONS
HOW TO PLACE AN ORDER
We encourage you to work with our ZAK+FOX studio and showroom in New York
City, but you may also contact your local showroom or representative.
Trade registration is easy -- simply click here
to sign up as a
member of the design industry. Once your application is approved, you will
be able to request memos and place orders directly through our studio.
We offer the option to reserve any of our in-stock goods for up to one week.
LEAD TIMES AND MINIMUMS
While our most popular prints are kept in stock, we still print many designs
in our collection on a per-order basis. While we always do our best to get
your order delivered as soon as possible, print-to-order fabrics generally
have a lead-time of 2-5 weeks, and our stocked fabrics ship within 1-2
business days after receipt of payment. Rush orders for items not in stock
will be accommodated when possible and are subject to an upcharge.
We request a 5 yard minimum for any order, or can offer cuts as low as one
yard for any of our in-stock goods with an additional $50 cut fee. For items
not kept in stock, we can fulfill orders as low as 3 yards with an
additional $50 cut fee.
We are happy to offer CFAs for any of our in-stock fabrics. Our
print-to-order designs are bespoke and we do not have the ability to offer a
CFA for these designs. If you would like request a strike-off before your
order is put into production, you may do so for an additional fee. You also
have the right to waive a CFA.
RECEIVING YOUR ORDER
Merchandise must be inspected upon delivery for color, yardage, and for any
irregularities before cutting and/or treatment. Returns cannot be made once
the fabric has been cut or treated. "Perfect" goods and custom goods cannot
be returned. Returns must be made within 15 days of receipt. Shipping costs
and adjustments, such as cut fees and rush fees, will not be reimbursed. Our
fabrics are not guaranteed against natural wear, abrasion, stretch,
shrinkage, fading, or dye-lot variations.
We offer custom color options for almost all of our patterns, with a five
yard minimum order. All custom jobs are subject to a 25% upcharge; custom
design work is billed for at an hourly rate.
HOSPITALITY AND CUSTOM DESIGN
Thanks to our diverse range of printing practices, we have the ability to
rescale or recolor our existing prints. Additionally, we can create brand
new designs entirely suited to your projects. Many of our patterns can
easily be adapted from fabric to wallcovering (and vice versa) and we can
print almost any of our patterns onto high quality, performance-grade goods
suited for hotel and hospitality projects – minimums do apply.