TERMS & CONDiTiONS AND FAQS
Welcome to ZAK+FOX. Please take a moment to read these Terms & Conditions and FAQs before placing an order. By placing an order, you signify your consent to these Terms & Conditions.
GENERAL DiSCLAiMERS
FABRICS
Our fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations.
COLORS & SCALE
We try to display the colors and scale of our products as accurately as possible. However, the actual colors and scale you see depend on your monitor and, as such, we cannot guarantee that your monitor’s display is accurate.
COPYRIGHT
Products and content displayed on this website, in our showrooms and in our packaging are the property of ZAK+FOX. Nothing in these Terms & Conditions shall be construed as granting any license or right to use any trademark, logo, product, content or service without the express permission of ZAK+FOX. Our website, showroom, packaging and all of our content — including but not limited to text, design, graphics, photography, illustration and code — are protected under the copyright laws of the United States and other countries.
ORDERS AND PRiCiNG
HOW DO I PLACE AN ORDER?
Please contact your local showroom or representative. Pillows and vintage furniture are exclusively available through our New York City showroom.
DO YOU HAVE A MINIMUM ORDER AMOUNT?
Yes. We request a 5-yard minimum for any order, but can offer smaller quantities in half-yard increments for an additional $50 handling fee. For in-stock fabrics, our minimum is 1 yard with an additional $50 handling fee. For print-to-order fabrics, our minimum is 3 yards with an additional $50 handling fee. For bespoke items, see CUSTOM ORDERS below.
DO YOU PROVIDE TRADE DISCOUNTS?
Trade registration with our showroom is easy — simply visit zakandfox.com/trade to sign up as a member of the design industry. Once your application is approved, you will be able to request memos and place orders directly through our showroom. Members of the trade will also receive a unique code for trade pricing on items available in our ecommerce shop.

 

Hospitality orders may qualify for special pricing, based on size and/or project — please inquire for more information.
CAN I ORDER IF I AM NOT A MEMBER OF THE TRADE?
Absolutely. Send an email to sales@zakandfox.com and let us know which product you’re interested in and the quantity you need.
SHiPPING & LEAD TiMES
HOW ARE YOUR ITEMS SHIPPED?
All fabrics within the US and Canada ship via UPS Ground, with a signature required for delivery. If a signature is not required for delivery, it is the client’s responsibility to request that. ZAK+FOX is not responsible for packages lost due to incorrect shipping information provided by the client. Any fees incurred due to incorrect shipping information or unavailability to receive a scheduled delivery will be billed back to the client and must be settled before we arrange re-shipment. Once delivery is confirmed, ZAK+FOX is not responsible for lost or stolen packages.
WHAT ARE YOUR LEAD TIMES?
Lead times vary with our print-to-order fabrics. Stocked fabrics ship within 5 to 7 business days after receipt of payment. Rush orders for items not in stock will be accommodated when possible and are subject to an upcharge.
STOCK, RESERVES, CFAS & MEMOS
DO YOU KEEP FABRICS IN STOCK?
Yes, we stock most of our fabrics with some exceptions. Please contact sales@zakandfox.com to check inventory.
DO YOU KEEP PILLOWS IN STOCK?
We keep stock of many pillows in standard sizes, which you can purchase directly through our ecommerce shop. If you don’t see a pillow in the pattern or size you need, please inquire — we can likely make it for you (see CUSTOM ORDERS below). All pillow sales are final.
DO YOU KEEP VINTAGE ITEMS IN STOCK?
Yes. Please note that vintage items have their own distinctions and imperfections. Minor wear, flaws and discolorations may be expected, consistent with the age and use of a vintage item. All sales of vintage items are final.
DO YOU ACCEPT RESERVES?
You can place any of our in-stock goods on reserve for up to 10 days. Reserves can be extended if needed, but it is the responsibility of the showroom, representative, or client to request an extension.
DO YOU OFFER CFAs (CUTTING-FOR-APPROVAL)?
Once a reserve is placed, we are happy to offer CFAs for any of our in-stock fabrics. We do not offer CFAs for orders under 2 yards. Our print-to-order designs are bespoke, and we do not have the ability to offer CFAs for those. If you would like to request a strike-off before your order is put into production, you may do so for an additional fee. You also have the right to waive a CFA. We always strive to ensure color consistency and accuracy.
HOW CAN I RUSH A CFA OR MEMO?
CFAs and memos are shipped via the United States Postal Service. If you would like to rush your request, please provide us with a FedEx or UPS account number.
CAN I TAKE MERCHANDISE OUT ON APPROVAL?
We allow items to go out on approval on a case-by-case basis, and we reserve the right to decline an ‘on-approval’request. Pillows, rugs and vintage items may qualify to be taken out on approval for up to 48 hours, if the client fills out and signs a credit card authorization and loan agreement. Once you’ve chosen your items and returned the rest, we will invoice you and charge your credit card. Any unreturned merchandise held for longer than 48 hours will be charged to your credit card. Fabrics cannot be taken out on approval.
CUSTOM ORDERS
CAN I ORDER A CUSTOM COLOR, RE-DESIGN, OR COMMISSION A NEW DESIGN?
We accept custom work on a case-by-case basis and reserve the right to decline a custom request. A 30% upcharge is applied to all custom color jobs and a non-refundable deposit of 50% must be received before production. Additionally, we can create new custom designs for your project. Custom artwork is billed at an hourly rate and requires a non-refundable 50% deposit before production can begin. While we always do our best to get your order delivered as soon as possible, custom fabrics generally have a lead time of 8 to 10 weeks. Rush orders may be accommodated if possible and are subject to an additional upcharge. Complete payment is required before delivery of all custom orders, and all sales are final.
DO YOU HAVE MINIMUMS FOR CUSTOM ORDERS?
Yes. For custom fabric, we require an 80-yard minimum with a 30% upcharge. For custom wallpaper, we require a 60-yard minimum with a 30% upcharge. A strike-off is required to initiate production for a $1,000 fee, which is recoupable when the final order is placed. All sales are final for custom orders.
CAN I TURN YOUR FABRIC INTO A WALLCOVERING?
To convert our fabric to a wallpaper requires placing a custom order (see above). However, you can paperback our fabrics as an easier alternative for wallcoverings. Pricing for paperbacking is as follows:

 

• For orders between 5 and 50 yards we charge $500, not including shipping and handling.
• For orders 51 yards and over, the cost is $500 for the first 50 yards and $14 per yard after.

 

 

 

Please be aware that your order will need to include 1 extra yard for our paperbacking process. We do not offer quantity estimates for the amount of yardage needed for your installation. Please also note that because we paperback through a third party, we are not liable for any damage that happens during the process, nor are we liable for damages that occur during shipping from the third-party company. All sales are final for paperbacked orders.
DO YOU MAKE CUSTOM PILLOWS?
Yes, depending on the details of the request. We price custom pillows according to fabric, size and insert — please inquire for more information. Our standard sizes are paired with a microfiber hypoallergenic gel insert. Custom sizes that we don’t currently produce are paired with a feather and down insert.

 

Please allow 4 to 6 weeks for delivery on custom pillow orders. All sales are final for custom orders.
CANCELATIONS
Paid orders —including stock, custom and all orders placed into production —are considered final. Cancellations must be made within 48 hours of payment; after 48 hours paid orders cannot be canceled.