DISCLAIMEROur fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations.
HOW DO I PLACE AN ORDER?
We encourage you to work directly with our showroom in New York City, but you may also contact your local showroom or representative. Trade registration with our showroom is easy — simply click here
to sign up as a member of the design industry. Once your application is approved, you will be able to request memos and place orders directly through our showroom. Members of the trade will also receive a unique code for trade pricing on our ecommerce shop.
CAN I ORDER IF I AM NOT A MEMBER OF THE TRADE?
Absolutely. Send an email to email@example.com
and let us know which product you're interested in and the quantity you need.
DO YOU ACCEPT RESERVES?You can place any of our in-stock goods on reserve for up to 10 days. Reserves can be extended if needed, but it is the responsibility of the showroom, representative, or client to do so.
WHAT ARE YOUR LEADTIMES?Though most of our fabric is stocked, we still print many designs in our collection on a per-order basis. While we always do our best to get your order delivered as soon as possible, print-to-order fabrics generally have a lead-time of 4 – 6 weeks and our stocked fabrics ship within 5 – 7 business days after receipt of payment. Rush orders for items not in stock will be accommodated when possible and are subject to an upcharge.
WHAT IS YOUR MINIMUM?We request a 5 yard minimum for any order but can offer smaller quantities for an additional cut fee. For in-stock fabrics, our minimum is 1 yard with an additional $50 cut fee. For print-to-order fabrics, our minimum is 3 yards with an additional $50 cut fee.
CFAsWe are happy to offer CFAs for any of our in-stock fabrics once an order is placed. We do not offer CFAs for orders under 2 yards. Our print-to-order designs are bespoke and we do not have the ability to offer a CFA for these. If you would like request a strike-off before your order is put into production, you may do so for an additional fee. You also have the right to waive a CFA. We always strive to insure color consistency and accuracy.
HOW CAN I RUSH A CFA OR MEMO?CFAs and memos are shipped via USPS. If you would like to rush your request, please provide us with a Fed Ex or UPS account number.
PILLOWSWe keep stock of many pillows in standard sizes, which you can purchase directly through our ecommerce shop. If you don’t see a pillow in the pattern or size you need, please inquire -- we can likely make it for you. Please allow 4 - 6 weeks for delivery on custom pillow orders. Hypoallergenic gel fiber inserts are included with all of our pillows. All pillow sales are final.
DO YOU ACCEPT RETURNS?Merchandise must be inspected upon delivery for color, yardage, and for any irregularities before cutting and/or treatment. All claims must be made within 10 days. We will not accept a return on “perfect” merchandise, custom goods, or once the fabric has been cut or treated. We are not obligated to accept a return of goods ordered in error. Shipping costs and adjustments, such as cut fees and rush fees, will not be reimbursed. In the instance where a return is accepted, a restocking fee of 30% will be invoiced.
CAN I ORDER A CUSTOM COLOR, RE-DESIGN, OR COMMISSION A NEW DESIGN?We accept custom work on a case-by-case basis and reserve the right to decline a custom request. Minimum yardage is determined based on the job.
A 30% upcharge is applied to all custom color jobs and a non-refundable deposit of 50% must be received before production. Complete payment is required before delivery.
Additionally, we can create brand new designs entirely suited to your projects. Custom artwork is billed by an hourly rate and requires a non-refundable 50% deposit before production. Complete payment is required before delivery.
CAN I TURN YOUR FABRIC INTO A WALLCOVERING?Many of our print patterns can be converted from fabric to wallcovering and would be considered a custom job. The easiest option, however, is to paperback our fabrics.
Pricing for paperbacking is as follows:
For orders between 5 and 50 yards we charge $500, not including shipping and handling.
For orders 51 yards and over, the cost is $500 for the first 50 yards and $14 per yard after.
Please be aware that your order will need to include 1 yard extra for our paperbacking process. We do not offer quantity estimates for the amount of yardage needed for your installation.
Please note that because we paperback through a third party, we are not liable for any damage that happens during the process, nor are we liable for damages that occur during shipping from the third party company.